Shipping Policy
Shipping fees are non-refundable unless you have received a damaged item and would like to return it.
Delivery may be delayed depending on your country's customs. We do not have control over how long customs will hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if this charges apply to you as We do not cover customs fee charges. We are not responsible for applicable customs fees, import duties, taxes or any other charges.
| Q. How Long Does It Take For Orders To Ship ? A. Orders generally ship withinin 1 to 10 BUSINESS DAYS. The exact amount of business days depends on the items ordered and the location of your merchandise. For example, we have warehouses across the country, and sometimes it can take time for items to get from the East coast to the West coast and vice versa. Please Call Or Use The ORDER NOTES section At Checkout To Indicate The Time Of Need For Your Order, as well as any other comments or concerns you may have. |
| Q. What forms of payment do you accept? A. We accept all major credit cards and debit cards. To pay via a wire transfer please call our office at 855-457-6257 for details. We do NOT ship COD. |
| Q. What Should I Do If I Need To Change My Bill To Or Ship To Address ? A. Please make use of the Live Support Chat feature on our website, and let us know the details of what needs to be changed. Please Note: If you have changed your email address and have placed orders with the old email address, You will have to Create A New Account Here. You may also use the order notes at checkout to advise the correct billing information. |
| Q. How are refunds processed? A. All refunds are made by company check within 30 days of returned merchandise. We do not make credit card refunds at this time. All refunds can only be made by company check. If you have an order issue please contact us immediately so we may resolve it at 855-221-0536 |
| Q. Do we accept PayPal Payments? A. Yes, We now accept PayPal Payments however please note we do not capture your sale in live time which means we will first make sure all the items in your cart are available and then proceed with finalizing your payment. Please note the charge at checkout may be less at the processing stages if all of the items ordered are not available. Please make sure to apply the best e mail address and phone number so we may contact you in the event we need to go over the details of your order |
| Q. Do We Accept International Credit Cards ? A. We do accept international credit cards on an order-to-order basis. This helps us prevent fraudulent claims. We are very familiar with the international fraud schemes targeting wholesale businesses. If you are thinking of pulling a fraudulent move, we will not fulfill the order and we will report you to the authorities in your native country. We work hand-in hand with local and international law enforcement. If you are a legitimate international store, please place the order on our site. After placing your order we will contact you for further information via email if needed. You may also e mail us at orders@buywholesalefootwear.com for further concerns regarding this issue. |
| Q. Can an order be shipped via my UPS Account ? A. Yes, we can use your UPS account number for shipping! Please apply your UPS shipper account number in the order checkout notes. When your order comes in to our system we will then update your cart to $0.00 shipping and then proceed with processing your order. You will receive 2 e-mails, the first with a shipping charge the 2nd with a $0.00 shipping charge. |
| Q. Can I Pay With 2 Credit Cards For My Order ? A. You can, Please use the note section at checkout to apply the second credit card info along with what amounts to be charged on each card. |
| Q. How do I return an order? A. Our Return Policy is as follows: The Customer is Responsible For Shipping Costs When Returning Merchandise As Ordered. In the event your order was not shipped correctly, All Time Trading Will Provide the Return Labels. Please do not attempt to return merchandise in any other way as you will not be refunded. There is a 25% Restocking Fee For All Orders Shipped As Described. (The company needs to pay to restock item in the warehouse and re-list item in inventory). Please keep this in mind, prior to returning a product that was shipped as ordered. Once you call our office to notify us of your claim with in the 5 business days, we will send you a credit memo for approval. Once you receive the credit memo you will need to reply to the e mail stating you agree to the refund amount. We will then issue a company check for the amount you agreed to receive as your credit. Please note we do not refund credit cards - All credit are made via company checks. |
| Q. How Can I Reach A Sales Agent After Business Hours ? A. Business hours are from 10AM to 6PM EST - If you are having trouble placing a order or have a billing issue after business hours please e mail orders@buywholesalefootwear.com for the quickest response. If you have a billing question please call 347-504-1653 State your name at the tone, and an agent will assist you. |
| Q. When Do We Charge Your Order ? A. Orders are not charged in live time. Once a order comes in to our system we will first check with our warehouse if all the items ordered are in stock and ready for shipping. Once this is confirmed we will then update the order if need be and begin the processing stage. You will not be charged prior to a complete stock check. Also we have included a note section at checkout. So if you would like us to charge at a certain time or you would like us to reach out to you prior to charging please use the note section to indicate this message. |